Refund Policy

At Peaceful Seeside Psychology, we are committed to providing high-quality mental health services and maintaining transparency in our policies. Please read our refund policy carefully before booking your session.

1. Cancellation & Refund Eligibility

• Appointments cancelled with more than 12 hours’ notice are eligible for a full refund or rescheduling with no additional fee.

• Appointments cancelled with less than 12 hours’ notice are not eligible for a refund, and the full session fee may be charged.

• Missed appointments (no-shows) are non-refundable.

• Exceptions may apply in cases of medical emergencies or unforeseen circumstances, and are assessed on a case-by-case basis.

2. Rescheduling Policy

• Clients may request to reschedule their session up to 12 hours in advance at no cost.

• Sessions rescheduled within 12 hours of the appointment time may incur a fee unless due to an emergency.

3. Refunds for Prepaid Packages

• Refunds for unused sessions in prepaid packages may be requested, subject to a deduction for any sessions already attended. 

• If you cancel a prepaid package, you may request a refund for unused sessions; however:

• Only sessions with more than 12 hours remaining before the scheduled time are eligible for a refund.

• Sessions with less than 12 hours' notice are considered non-refundable.

• The cost of any attended sessions will be deducted from the total package amount.

• A small administrative fee may apply.

• A small administrative fee may apply.

4. Refund Process

• To request a refund, please email us at M.falahatpishe@peacefulseaside.com with your name, appointment date, and reason for the request.

• Approved refunds will be processed via the original payment method within 5–10 business days.

5. International Clients

• Refunds for international clients will be issued in Australian Dollars (AUD), and any currency conversion fees or international transaction fees are the responsibility of the client.